Privacy Policy
TRUST COMPUTER SERVICE LLC (hereinafter referred to as "we" or "the Company") fully recognizes the importance of personal data security and privacy protection. This Privacy Policy aims to clearly inform you about how we collect, use, store, disclose, and protect your personal information, as well as your relevant rights and the methods to exercise it. We strictly comply with U.S. federal regulations such as the Federal Trade Commission Act (FTC Act) and applicable state privacy laws, while referencing global best practices in privacy protection to ensure comprehensive safeguards for your privacy.
Scope of Application
This Privacy Policy applies to all personal data collected and processed by us through our official website ([https://www.trustcomputerapp.com]), offline service scenarios, customer communication channels (such as email and telephone), and other related services (collectively referred to as the "Services").
Applicable to: Customers, potential customers, business partners, website visitors, and other natural persons who provide personal information while using our Services.
Not applicable to: Websites or services independently operated by third parties (even if they link to our Services). Please refer to such third parties' separate privacy policies.
Types and Methods of Information We Collect
(1) Voluntarily Provided Personal Information
Information you actively provide when using the Services or interacting with us, including but not limited to:
Identity and contact information: Name, email address, phone number, company name, job title, mailing address, etc., typically provided during account registration, service inquiries, order submissions, and similar scenarios.
Service-related information: Device model, fault description, network configuration requirements, software version, service preferences, etc., used to accurately provide core services such as IT operation and maintenance, and technical support.
Payment and transaction information: Last four digits of credit card number, transaction amount, payment time, etc. (Complete payment information is processed by third-party payment service providers; we do not store full sensitive payment data).
Other information: Personal opinions, demand descriptions, etc., provided when you participate in surveys, seminars, or submit feedback.
(2) Automatically Collected Information
Information obtained automatically through technical means when you visit our official website or use the Services, primarily for service optimization and security assurance:
Device and access information: Browser type, operating system version, unique device identifier, IP address, access time, page browsing path, etc.
Technical log data: Crash logs (including device model and system version) collected via the Bugly SDK, used solely for fixing service faults and not linked to personal identification information.
Location-related information: Only approximate geographic location is obtained with your explicit authorization to recommend nearby technical service outlets. Refusal of authorization will not affect the use of basic services.
Purposes of Information Use
We strictly adhere to the principles of "purpose limitation" and "proportionality," and only use collected information for the following legitimate and specific purposes:
Provide and optimize the Services: Offer maintenance solutions based on your device fault information, deploy IT systems according to network configuration requirements, and optimize the official website's response speed and functional layout based on access data.
Communication and service support: Send necessary information such as order confirmations, service progress notifications, and technical solutions via your provided contact details; respond to your inquiries, complaints, and after-sales needs.
Security and risk prevention: Monitor abnormal access behavior through IP addresses and device identifiers, prevent risks such as cyberattacks and fraud, and ensure the security of service systems and your information.
Compliance and operational management: Fulfill information retention obligations as required by law, conduct internal service quality audits, and conduct service satisfaction surveys with your consent.
We commit to obtaining your explicit consent separately before using information for purposes beyond those stated above.
Information Sharing and Disclosure
We firmly oppose unauthorized information sharing and only disclose your personal information in the following limited circumstances:
Third-party service providers: Share necessary information only with partners assisting us in providing the Services, and strictly restrict their processing behavior through contracts:
Payment service providers (e.g., Stripe): Share transaction ID and amount to complete payment settlement; see their privacy policy ([Service Provider Link]).
Cloud service providers (e.g., AWS): Store non-sensitive business data; they must comply with the ISO 27001 information security certification standard.
Outsourced technical support teams: Provide only fault information directly related to the Services, which is prohibited from being used for other purposes.
Legal and compliance requirements: Disclose necessary information within the scope permitted by law when facing legitimate judicial subpoenas, search warrants, or regulatory orders; or make reasonable disclosures to protect our legitimate rights and interests, user safety, and public interests.
Business merger and acquisition scenarios: If a company merger, acquisition, or asset transfer occurs, personal information will be transferred as part of the assets. We will notify you in advance through official website announcements and emails to ensure that the information protection standards are not reduced.
We will never sell, rent, or trade your personal information to any third party for marketing purposes.
Information Storage and Security Assurance
(1) Storage Arrangements
Storage location: Personal data is stored on Alibaba Cloud servers within the United States, with no cross-border data transmission. If cross-border transmission is involved in the future, additional security measures will be implemented in accordance with applicable laws.Storage period: Adhere to the principle of "minimum necessity"; information is retained for the shortest time required to achieve the service purpose:
Service-related data: During the account validity period + 6 months (to facilitate after-sales tracing).
Transaction data: Retained for 7 years in compliance with tax regulations.
Automatically collected non-identifiable information: Retained for 1 year (anonymized after use for service optimization).
After the retention period expires, information will be completely deleted through irreversible technologies (such as data shredding and encryption overwriting) to ensure it cannot be recovered.
(2) Security Protection Measures
We adopt a multi-layered security system to protect information from accidental loss, unauthorized access, or tampering:
Technical protection: Sensitive user information is stored with AES-256 encryption; the official website deploys SSL/TLS protocols to encrypt data transmission. Regular penetration testing and vulnerability scanning are conducted to prevent network risks.
Organizational management: Appoint a Data Protection Officer (DPO) responsible for monitoring the implementation and compliance of this Privacy Policy. Conduct annual privacy protection training for employees, require them to sign confidentiality agreements, and restrict information access permissions.
Emergency response: Establish a data breach emergency plan. In the event of an information security incident, affected users will be notified via email, SMS, or other means within 72 hours, and a report will be submitted to regulatory authorities (if applicable).
Your Rights and Exercise Methods
Under applicable privacy laws, you have the following core rights, and we provide convenient channels to ensure the exercise of these rights:
Right to correction: If you find errors in your personal information, you can submit a modification request via email to [email protected]. We will verify and feedback the processing result within 3 working days.
Right to deletion and account cancellation: Permanent account cancellation is supported; all personal data will be cleared within 15 days after submitting the cancellation request. You can also separately request the deletion of specific service records (e.g., completed maintenance orders).
Right to withdraw consent: Disable location, notification, and other authorizations in the device's "Permission Management"; or withdraw consent to receive marketing information via the above email. After withdrawal, non-essential communications will no longer be sent.
When exercising the above rights, we may require you to provide identity verification information (e.g., registration mobile phone number verification code) to ensure information security. If you have questions about exercising your rights, you can call the customer service hotline [Phone Number] for assistance.
Special Handling of Sensitive Information
For sensitive information such as payment information and core device configurations, we implement enhanced protection measures:
Sensitive information adopts an "encrypted storage + dual authorization for access" model, which can only be processed by core technical and financial personnel after authorization.
We do not collect highly sensitive information such as biometrics or medical records unless separately agreed in writing by you for specific customized services.
The sharing and transmission of sensitive information require additional confidentiality agreements, limited to the minimum scope necessary to fulfill the Services.
Policy Updates and Notifications
We will regularly review and update this Privacy Policy to adapt to legal changes and service development.
Minor changes: When only optimizing expressions or supplementing details, the policy text on the official website will be updated directly with the new "Last Updated Date" without separate notification.
Major changes: If core content changes are involved, such as expanded scope of information collection or adjusted sharing methods, you will be notified via official website pop-ups, emails, or SMS. The changes will take effect only after re-obtaining your consent.
You can review the latest version at any time through the "Privacy Policy" entry on the homepage of the official website. Historical update records can be obtained by contacting customer service.
Protection of Minors' Privacy
Our services are primarily targeted at businesses and adult users, and we do not actively collect personal information of minors (under 13 years old). If we discover that minors' information has been collected by mistake, we will delete it immediately and notify their guardians. Guardians who suspect that minors' information has been collected can contact us through the privacy email for handling.
Contact Us
If you have any questions, complaints, or suggestions regarding this Privacy Policy, you can contact us through the following methods:Data Protection Officer Email: [email protected]